Refund policy

RETURN AND REFUND POLICY

We want you to receive the correct product and know what to expect if something goes wrong.

RETURNS

Eligible returns must be requested within 14 days of delivery.

To be eligible for a return, the item must be unused and in its original condition.

To request a return, contact us at halloweenpartsplus@gmail.com before sending the item back.

RETURN ADDRESS

Approved returns should be sent to:

Halloween Parts
5284 Plymouth Ave
Grand Blanc, MI 48439
United States

RETURN SHIPPING

Unless the item arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs.

We recommend using a trackable shipping method. Halloween Parts is not responsible for return packages that are lost before reaching us.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, incorrect, or incomplete, contact us at halloweenpartsplus@gmail.com as soon as reasonably possible.

Please include your order information and photographs showing the problem when appropriate.

If we confirm that the item was damaged, defective, or sent incorrectly, we will work with you to correct the issue.

CUSTOM AND PERSONALIZED PRODUCTS

Custom-made or personalized products are not eligible for return because of a change of mind or ordering error.

If a custom or personalized item arrives damaged, defective, or incorrect, contact us so we can review the issue.

REFUNDS

After we receive and inspect an approved return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow up to 7 business days after approval for Halloween Parts to process the refund. Your bank, card issuer, or payment provider may require additional time before the refund appears in your account.

Original shipping charges are generally non-refundable except when required by applicable law or when Halloween Parts determines that a shipping refund is appropriate because of an error on our part.

If you believe an approved refund has not been received within a reasonable time, contact us at halloweenpartsplus@gmail.com.

QUESTIONS

For return or refund questions, contact:

halloweenpartsplus@gmail.com